Avis Thomann Music

2,9/5,0

basé sur 9 avis clients

44%

des acheteurs recommanderaient

Thomann Music

*La note générale (2,9 sur 5) est une moyenne de toutes les notes. Nous publions les avis positifs et négatifs après les avoir examinés.

Comment évalueriez-vous Thomann Music ?

Avis clients (9)

par Emile933

12 nov. 2022

Great music site

Great prices, great service. What else do you need?

par Eline M.

02 nov. 2022

Bad customer support

I've been, during three days, sending a question to customer support regarding a return. I've got no answer, only read receipts for my multiple emails. This is not acceptable.

par Dufour292

30 août 2022

I bought a Bullet Strat with H-S-S…

I bought a Bullet Strat with H-S-S pickups by just 125 euros (free shipping) which I consider a bargain, more so when I would have had to pay 175 for the same exact model in other sites. Lucky me It had an almost 40% discount, don't know why really because it arrived and had everything on it's place, well packed, no complaints on that. lastly there's a wide range of payment options so that's another point on convenience. I see in the comments that there seems to be a different tratment outside the EU, so they would do well to check on that, but since I'm on Spain I can only speak from within the EU, from Germany to Spain I had no problems.

par Jade.Renaud

26 juil. 2022

Excellent service and products

Bought a couple of great value Harley Benton guitars and guitar rack from Thomann. Super easy online buying and efficient despatch and delivery with equipment in good working order upon arrival. Very happy and would definitely order again.

par Justin D.

15 juin 2022

Terrible customer support

Terrible customer support. Not replacing defective item after just a few months from purchase. Warranty supposed to be at least 2 years... Please save yourself and don't buy from thomann.

par Lenny C.

17 mai 2022

TERRIBLE support and defective return policy

The prices are good, particularly for customers in the US, but the service is AWFUL. Their return policy for defective gear is that the CUSTOMER pays for return shipping. That's right, for DEFECTIVE gear returns. This happened to me: a piece of equipment that I ordered and received defective would have cost almost as much for me to ship back to Germany as the product costs. For reference, return shipping for a 25 pound piece of equipment was right at $300. So a cautionary tale, DO NOT order anything from Thomann that you wouldn't want to pay return shipping for. On top of that, the support staff is completely unsympathetic and detached, hiding behind their arcane return policy (I'm looking at you, Helena Wragg). Not planning on doing business with them again. I'm sticking with Sweetwater, where the returns are easy, free, and friendly. I'll pay the 5% more than ordering from Thomann.

par Maëline134

02 avr. 2022

Thomann and Harley Benton HB35+

I bought an Harley Benton HB35+ guitar from Thomann. It was shipped from Germany to my home in Canada, and arrived surprisingly fast—just a few days—and completely without damage of any kind. I love my HB35+ — it's a lot of guitar for the money. It sounds great, looks lovely, and is very versatile. I also received prompt and exceptionally good customer service from Thomann.

par Simon520

14 févr. 2022

Terrible International Customer Support for the US

I had a similar bad customer service experience to the other reviewer, except it has to do with return of defective merchandise. So far, it's taken the "customer care international" group two weeks to find a way for me to return the equipment that was received defective. I'm still waiting. In the US, the seller will immediately send you an apology and a return label. With Thomann, *I* had had to get estimates for return shipping and they have yet to confirm that they will refund shipping either way. Buyer beware. The strong dollar may not be so great if you get poor service from a company that isn't up to our high customer service standards. Meanwhile, my money is tied up with Thomann and I cannot buy another product until it's resolved. Should have bought from Sweetwater.

par Maëlyne

18 déc. 2021

Not friendly for customers outside of EU

This is supposed to be their US or at least international store. However they fail to mention that if you buy something that has a power supply you probably will not be able to use it outside of the EU. Customer service has been down right disrespectful trying to resolve this issue.